Enhanced 911 (E911)

Safety is Your Responsibility. E911 is Our Business.

Amcom’s E911 solutions give you the tools you need to protect your most valuable asset: your people. The solutions pinpoint a 911 caller’s exact location and pass it along to the Public Safety Answering Point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving information and notify the appropriate onsite personnel that an emergency call is in progress.

The Right Way to Handle 911 Calls

1.  pinpoint the exact location of the caller

Knowing where the call originates is crucial. In many cases, when an individual dials 911 within a large facility, the information that is passed to a 911 answering point contains the billing address, NOT the exact location (e.g., building 222, room 416) of where the call originated. Additionally, the local emergency or security personnel may not even be notified that a 911 call has occurred until the first responders have arrived, losing valuable time where they could be of aid. The consequences may be life threatening.

2.  notify on-site Staff in real time

Amcom’s E911 software provides real time, on-site notification when 911 is dialed. With this feature, on-site personnel get a quick snapshot of what’s happening and provide valuable first responder assistance -- instead of just waiting for the 911 team to arrive. Passive monitoring allows security officers to listen to a 911 call in progress, thereby enabling them to assess the situation and respond accordingly. This may mean the difference between life and death. 

Amcom’s solutions allow you to notify many different locations about the 911 call. Easily alert staff at a security desk, guard shack, PBX attendant location, or any other desired location in the enterprise. Amcom also provides flexibility in how you notify people because it support phones, pagers, wireless devices or screen pops to computers.

Screen pops not only alert on-site staff, but also provide specific information about a caller or location, such as a critical medical condition or the presence of hazardous materials. This extra information allows on-site personnel to better assist when emergency responders arrive.

3. Update the ALI Database

Locating a 911 caller is based on having accurate information in the public location database, known as the automatic location identifier database (ALI). When you place a 911 call, your location is passed to the emergency call-takers. Many organizations don’t realize that maintaining accurate information in this ALI database is their responsibility. Amcom takes care of this by automatically tracking and maintaining your organization’s moves, adds, and changes and updating the ALI database accordingly.

4.  track VOIP Call locations

As more organizations use voice over Internet protocol (VoIP) telephony, it has become imperative to track and manage 911 calls throughout the networks. Amcom solutions track dynamic IP end points, allowing individuals to change the location of their phone but still be identified. In addition, the systems notify local authorities of any changes and update the public ALI database, ensuring the PSAP is presented with the most current information.

Many states have legislation that requiring Enhanced 911 systems for organizations. Amcom partners with you to help interpret current and pending regulations and make sure your organization is compliant.

5.  meet and exceed e911 compliance legislation

It is important to understand how compliance legislation fits into the picture. There is a growing movement from many states within the United States that requires E911 for organizations. Amcom Software has extensive experience in helping customers comply with both state and federal regulations. Amcom solutions meet and exceed compliance legislation for TDM as well as VoIP static and dynamic end points, end point tracking and discovery, nomadic VoIP users, and ANI and ALI updates. Legislation overview

The Comprehensive Suite

Many of the most discriminating organizations in the world rely on Amcom communication solutions to manage emergencies. Amcom’s effective, comprehensive suite of emergency management tools help organizations of all sizes respond to and manage incidents. In addition to its E911 solutions, Amcom offers the industry’s only full suite of emergency management solutions, including:

• Mass Notification - This module allows you to send a message to a large group of people to alert them of emergencies like evacuation, severe weather, or facility closure.
• Incident Management - This module helps you manage an incident by alerting the right people and prompting them for an appropriate response. This two-way communication ensures the right groups of people are responding to the emergency in a way that matches your business continuity and disaster recovery plans.
• Public Safety Answering Point - This module helps 911 call centers manage inbound emergency calls. The easy-to-use tool works with the all necessary systems to put critical information and tasks at the call taker’s fingertips.

key piece of emergency management solutions

E911 is a critical foundational element for emergency management. In addition to E911, Amcom offers a full suite of emergency management solutions that can further protect your organization, including mass notification, public safety answering point software, and event communication and coordination software.

Leading organizations rely on Amcom Software solutions to manage and enhance 911 calls with speed and accuracy.

Contact Sales to learn which solution is best for you.

For more than 40 years, Amcom Software has been helping organizations like yours automate, centralize and standardize mission-critical communications. With thousands of enterprise-level installations currently in place, Amcom’s proven technology platform, applications and expert services support many of the most vital communication systems and processes in the world.

Download E911 Solutions brochure

• Enhanced 911
• E911 FAQ
• Glossary of Terms
• E911: A Case Study
• E911 Legislation